Order Processor

Jan 2025 - Apr 2026

Processed orders based on client needs using Syncore AtEase System. Managed drop ship requirements and communicated with vendors to ensure proper delivery. Booked shipments with FedEx, UPS, USPS, and trucks. Monitored shipments, updated tracking, and liaised with vendors and clients for order issues. Handled returns, replacements, and negotiated discounts to boost sales.

Inventory and Warehouse Coordinator

Oct 2023 - Aug 2024

Handled inventory management versus purchase orders using NetSuite. Processed warehouse order requests for samples and photoshoots. Liaised with vendors to ensure timely shipment of purchase orders. Booked shipments via air, sea freight, and truck. Prepared custom clearance for hazardous goods. Managed drop shipping in Convictional, consolidated tracking numbers, and created/canceled orders.

Manufacturing Process Coordinator (Contractual)

Sep 2021 - Sep 2023

Managed end-to-end manufacturing processes including SKU creation and barcode generation. Oversaw daily to monthly purchasing based on demand forecasts. Provided lead times and delivery dates by liaising with vendors. Managed inventory in Cin7, adjusted stocks, and segregated damaged products. Handled customs compliance and booked shipments by land, air, or sea.

Billing and Purchasing Head

Feb 2020 - May 2021

Led billing and purchasing ensuring alignment with production schedules. Monitored delivery documents and verified rates. Created invoicing forms and managed account statuses to identify inconsistencies. Improved billing procedures and proposed an asset tracking system using QR codes. Provided technical support for office devices and tracked deliveries for company visibility.

Customer Service Representative

Oct 2018 - Feb 2020

Provided customer service support, handling inquiries and resolving issues to ensure customer satisfaction.