Technical Support Representative

Aug 2025 - Present

Created tickets for troubleshooting food app issues, ensuring timely resolution and customer satisfaction.

Customer Service Representative (CSR)

Nov 2024 - Aug 2025

Assisted customers from the US with their debt settlement concerns, providing clear communication and support to resolve financial issues.

Customer Service Representative (CSR)

Mar 2024 - Oct 2024

Handled flower ordering, returns, and refunds for the store, ensuring customer satisfaction and smooth transaction processes.

Technical Support Representative

Jan 2023 - Mar 2024

Assisted customers with web hosting services, troubleshooting website issues, and sold products to meet customer needs effectively.

Technical Support Representative

Oct 2021 - Jan 2023

Supported dental office personnel with patient insurance applications, troubleshot office apps, and conducted training sessions for installed applications.

Customer Service Associate

Sep 2018 - Jul 2021

Provided technical support for Amazon products, resolving customer issues and enhancing user experience.

Customer Service Representative (CSR)

Nov 2016 - Aug 2018

Specialized in mediation and escalations for buyer and seller concerns, ensuring conflict resolution and customer satisfaction.

Technical Support Representative

Oct 2014 - Jun 2016

Worked with Spectrum National Help Desk, providing technical support and troubleshooting services to customers.

Desktop Analyst

Mar 2014 - Oct 2014

Assisted healthcare employees with their work tools, ensuring smooth operation and resolving technical issues promptly.

Customer Service Representative (CSR)

Aug 2012 - Mar 2014

Assisted Spectrum customers with cable and phone issues, providing effective troubleshooting and customer support.