Powerpoint Specialist

Jan 2026 - Present

Created and enhanced PowerPoint presentations for business clients.

Business and Marketing Manager / Marketing Team Leader

Jan 2026 - Present

Managed business processes and recruitment. Planned and approved content on the company's website and social media accounts. Improved marketing strategies.

Supervisor (Quality Assurance)

Jan 2026 - Present

Reviewed and refined transcriptions by polishing grammar, punctuation, and completing sentences to ensure accuracy and quality.

Customer Care Professional

Aug 2025 - Present

Provided top-notch customer service through phone channel for credit card and charge card holders. Assisted card holders with billing, disputes, account management, card replacement while ensuring security and compliance. Supported card benefits including lounge access, insurance, and travel credits. Delivered technical support for online accounts and apps.

Customer Solutions Agent - Level 2

Mar 2020 - Aug 2025

Delivered high-quality support through phone, email, and chat channels in a fast-paced fintech environment. Assisted customers with account updates, billing inquiries, dispute resolution, and provided guidance on transaction issues and PayPal product features.

Process Documentation Specialist

Apr 2017 - Nov 2018

Created, maintained, and updated process documentation including SOPs, process maps, work instructions, and manuals for various teams. Participated in review processes to identify areas for improvement in project management, team collaboration, and organizational development.

Quality Analyst/Subject Matter Expert

Feb 2017 - May 2017

Worked with production teams to implement quality control measures. Provided training and guidance on quality assurance best practices to team members. Participated in regular quality audits and assessments including call listening. Reported quality key metrics to operations management.

Team Support Associate

Feb 2016 - Feb 2017

Supported team operations including scheduling and customer service tasks to ensure smooth workflow and service delivery.

Customer Service Representative Level 2

Jan 2013 - Dec 2012

Assisted employees for telecommunication branches across Australia ensuring excellent customer service and smooth order process. Provided second level support on billing inquiries or disputes unresolved in retail stores. Provided information on promotions to help retail sellers profit.

Assistant Scheduler

Dec 2012 - Jan 2013

Provided assistance to the Workforce Scheduler in arranging and plotting agents' schedules in the WFM tool.

Administrative Assistant

Oct 2012 - Dec 2012

Provided administrative support to executives, managers, or departments. Prepared and edited correspondence, reports, and presentations. Maintained organized filing systems, both digital and physical. Assisted with special projects, event planning, and company-wide communications.

Sales Representative

Apr 2012 - Apr 2012

Engaged and educated customers on bank credit card usage and benefits. Acquired potential leads through actual and digital resources. Increased credit card customers by proactive calls and emails.