Customer Service - Administration Clerk

Mar 2023 - Feb 2026

Provided chat and phone support to customers, driving revenue growth through personalized product recommendations and upselling. Maintained high operational standards by delivering precise support and managing document lifecycle including capturing, organizing, storing, and retrieving data. Coordinated administrative tasks such as updating registers and handling routine inquiries.

Quality Analyst

Feb 2022 - Mar 2023

Delivered performance coaching and quality assurance to consultants in onboarding, customer service, and collections. Collaborated with management teams to analyze performance trends and set strategic campaign goals. Conducted call audits and live call feedback to support operational excellence.