Training and Quality Analyst

Mar 2025 - Present

Responsible for training and quality analysis, ensuring compliance with company policies, analyzing and resolving complex work problems, generating reports, and supporting new hires on procedures and compliance guidelines. Focused on achieving results and maintaining high customer satisfaction.

Customer Service Consultant

Sep 2023 - May 2024

Provided customer service support, effectively listening, diagnosing, and resolving technical issues. Maintained high customer satisfaction ratings, guided users through step-by-step solutions, and ensured adherence to company policies and procedures.

Travel Consultant/Acting Team Leader/Quality Analyst

Jan 2022 - Aug 2023

Handled travel consultancy duties, acted as team leader, and performed quality analysis. Managed team operations, ensured compliance with quality standards, and supported team members. Focused on problem-solving, data management, and customer advocacy.

CSA – Specialty Pharmacy

Oct 2021 - Jan 2022

Provided customer service assistance in specialty pharmacy, ensuring compliance with procedures and policies. Delivered professional support and maintained detailed records to support pharmacy operations.

Production Editor

Jun 2019 - Oct 2021

Performed production editing tasks, ensuring quality and accuracy of content. Managed data input, report generation, and compliance with company standards. Collaborated with teams to meet deadlines and maintain high-quality output.

English Teacher

Jun 2017 - Mar 2019

Taught English to secondary education students, developed lesson plans, and assessed student performance. Fostered a positive learning environment and supported student development in language skills.

MAPEH/TLE Teacher

Jun 2015 - Mar 2017

Taught Music, Arts, Physical Education, Health (MAPEH) and Technology and Livelihood Education (TLE). Prepared instructional materials, evaluated student progress, and maintained classroom discipline.