Grab Partner | Driver & Operator

Jan 2019 - Present

Provided safe, reliable, and timely transportation services to passengers. Maintained a consistent 5-star rating for over 5 years through excellent customer service. Demonstrated professionalism, punctuality, and strong knowledge of routes and navigation. Ensured passenger comfort and safety at all times.

Freelance Graphic Designer | Branding & Logo Specialist

Jan 2013 - Present

Developed and executed creative design solutions aligned with client goals and brand identity. Designed 100+ logos for businesses and individual clients across various industries. Created marketing materials including social media graphics, promotional content, and branding assets. Ensured brand consistency across all design projects and marketing channels.

Senior Passenger Service Agent | Team Leader

Jan 2013 - Dec 2018

Assisted passengers with special needs including elderly, VIP guests, unaccompanied minors, and travelers with language barriers. Coordinated and assigned staff to ensure proper assistance prior to aircraft arrival, minimizing delays and ensuring smooth passenger flow. Managed passenger assistance operations at the Passenger Boarding Bridge area.

Customer Service Agent

Oct 2008 - Jan 2010

Conducted outbound calls to UK-based insurance members to assist with claims processing and account updates. Explained call purposes and conducted evaluations to verify eligibility for insurance claims. Contacted policyholders, especially elderly clients, to ensure timely updates and renewals.

Customer Support Representative (Back Office | Non-Voice)

Jun 2008 - Oct 2008

Provided back-office customer support for Lloyds Bank UK clients via email and occasional phone. Handled inquiries related to bank accounts, credit cards, transactions, and updates. Ensured accurate resolution of concerns in compliance with banking procedures. Maintained high accuracy and attention to detail in processing client requests.

Account and Bidding Committee

Aug 2007 - Jan 2008

Managed front desk and concierge duties including controlling entry access for medical representatives and coordinating scheduled visits with doctors and staff. Assisted in supplier accreditation by profiling, validating, and organizing required documents for compliance. Supported procurement and bidding processes ensuring proper documentation and coordination.