Elite Program Coordinator (Health Coordinator)

Sep 2024 - Aug 2025

Kept track of US Veterans Medical Records confidentially and assisted them in submitting Disability claims to Veterans Affairs. Managed email and calendar for Veteran Coach to set appointments for education calls and follow-ups. Conducted weekly follow-up calls, emails, and SMS to 100 veterans to remind them about required documents and scheduled evaluations.

Customer Care Representative

May 2023 - May 2024

Managed large volumes of incoming sales and customer care calls. Assessed customer needs to achieve satisfaction and build sustainable relationships through open communication, providing accurate and complete information using appropriate tools. Maintained records and tracked customer accounts for repetitive interactions.

Appointment Setter

May 2021 - Mar 2023

Set appointments and managed consultant availability using client-provided calendars, recording all important customer information. Conducted cold calls to potential clients interested in medical insurance. Maintained confidentiality and tracked customer accounts for repetitive interactions.

News Reporter/News Writer

Apr 2019 - Apr 2021

Gathered latest news and events and delivered them to the public. Conducted interviews to collect necessary information. Wrote daily news updates for morning broadcasts. Communicated with prospective clients for radio advertisements and met sales and advertisement quotas. Managed company news page ensuring credibility and timeliness of posted news and information.