Customer Service Representative

May 2023 - Jan 2026

Responded to customer inquiries via email, SMS, and social media. Resolved customer issues and complaints efficiently aiming for first contact resolution. Assessed customer needs to achieve satisfaction and proactively addressed potential problems. Maintained comprehensive knowledge of company products, services, policies, and procedures.

Technical Support

Oct 2019 - May 2022

Provided support for general billing inquiries. Accessed customer records and verified account information. Identified customer needs and recommended solutions. Placed follow-up calls to ensure needs were met. Used customer databases and technical applications to determine root causes and resolutions.

Associate

Sep 2016 - Apr 2019

Registered foreclosed and bank owned properties to avoid municipal penalties. Created work orders for vendors to repair and maintain assets. Tracked shipping information of registration forms.

Customer Service Associate

Mar 2015 - Sep 2016

Registered foreclosed and bank owned properties to avoid municipal penalties. Created work orders for vendors to repair and maintain assets. Tracked shipping information of registration forms.