Property Operations & Administrative Support Specialist

Jan 2025 - Jan 2026

Supported day-to-day backend operations for U.S.-based rental properties, managing records, follow-ups, and workflows. Handled tenant communication via email and SMS regarding balances, notices, scheduling, and concerns. Tracked invoices, payments, and rent activity using spreadsheets.

Resort Operations, Customer Support & Social Media Assistant

Jan 2023 - Jan 2025

Handled customer inquiries on reservations, rates, availability, and event bookings via calls and online messaging. Assisted with booking confirmations, scheduling changes, guest coordination, and support before, during, and after stays. Maintained booking, guest, and payment records using spreadsheets. Coordinated daily resort operations related to reservations and guest concerns.

Business Operations & Payroll Support Assistant

Jan 2018 - Jan 2023

Maintained payroll records, summaries, and payout monitoring. Monitored expenses, supplier payments, operational disbursements, and purchase records. Managed spreadsheets and organized financial and administrative records using Excel and Google Sheets. Supported rental and property administrative coordination and payment record monitoring.