Editorial & Content Support

Oct 2024 - Apr 2026

Coordinated editorial calendars, tracked content deadlines, and assisted with proofreading. Supported ad sales teams by organizing client meetings, tracking deliverables, and maintaining advertising schedules. Conducted business outreach by calling owners and experts to gather insights and secure interviews.

Virtual Assistant / Quality Assurance

Aug 2022 - Sep 2024

Managed and coordinated executive schedules, meetings, and appointments. Handled emails, calls, and correspondence on behalf of the executive. Prepared agendas, took meeting minutes, and followed up on action items. Assisted with special projects, research, and reports. Conducted quality assurance by reviewing sales calls and ensuring compliance with company and regulatory standards.

Admin/Encoder (Non Voice)

Jul 2017 - Oct 2019

Inputted and accurately transcribed data into computer systems or databases. Ensured completeness and correctness of entered information. Followed established data entry procedures and guidelines. Verified data for accuracy and resolved discrepancies. Organized and maintained records of entered data while adhering to confidentiality protocols.

Seller Email Support

Dec 2016 - Jun 2017

Responded to seller inquiries regarding product listings, account management, policies, and technical issues. Assisted sellers with account setup, verification, and documentation. Troubleshot listing problems and provided policy clarifications. Handled order issues including cancellations, returns, and refunds. Updated sellers on platform changes and supported payment and billing inquiries.

Inbound Sales Representative

Jun 2015 - Sep 2016

Responded promptly to inbound inquiries via calls, emails, and live chats. Communicated product features, benefits, and pricing effectively. Handled objections professionally and met or exceeded sales targets and KPIs. Continuously learned about new products, industry trends, and sales techniques to improve performance and customer satisfaction.

Technical Support / Customer Service

Nov 2014 - May 2015

Provided technical assistance and troubleshooting for cable services including internet, TV, and phone issues. Diagnosed and resolved hardware, software, and network problems. Escalated complex issues to higher-level support. Assisted customers with billing inquiries, identified errors, and resolved disputes including processing refunds and adjustments.

Outbound Sales Representative

Aug 2011 - Oct 2014

Initiated outbound sales calls to potential customers for diabetic supplies. Engaged prospects to understand needs and preferences. Educated on product features and benefits to improve health outcomes. Overcame objections and addressed doubts regarding product reliability and affordability.