Virtual Assistant | Freelancer

Jan 2016 - Present

Generated and qualified inbound and outbound leads through calls, email campaigns, and social media outreach. Conducted prospecting and initial discovery to identify client needs and opportunities. Managed CRM systems, tracked lead activity, and maintained accurate sales pipelines. Nurtured leads through consistent follow-ups to improve conversion rates.

Customer Service Representative

Jan 2012 - Dec 2014

Managed inbound customer inquiries with a focus on first-call resolution. Assisted customers with billing concerns, account management, and service inquiries. Promoted products and services through effective upselling techniques. Maintained accurate customer records and account updates. Consistently met quality assurance and productivity targets.

Customer Service and Sales Representative

Jan 2008 - Dec 2012

Handled high-volume inbound calls while maintaining strong customer satisfaction. Resolved customer concerns related to billing, services, and account issues. Performed basic technical troubleshooting for customer concerns. Identified sales opportunities and successfully upsold products and services. Met and exceeded performance metrics including call handling time and sales targets.