Digital Engagement Specialist (Chatter)

Jan 2025 - Present

Managed 100+ daily real-time conversations with personalized, high-converting communication. Increased client retention through strategic relationship-building and tailored engagement. Applied upselling and conversion strategies to maximize revenue per subscriber. Monitored customer behavior to optimize messaging. Maintained consistent brand voice and achieved daily revenue and engagement KPIs.

Executive Assistant

Apr 2023 - Apr 2025

Managed high-volume executive inboxes and digital communications with structured prioritization. Implemented workflow improvements increasing operational efficiency by 20%. Maintained CRM accuracy and optimized follow-up systems to strengthen client relationships. Served as first-line communication manager for clients and partners.

English Teacher

Mar 2022 - Mar 2023

Strengthened advanced communication and persuasion skills through audience engagement. Adapted messaging strategies to different personalities and learning styles.

Sales Representative

Jan 2018 - Dec 2021

Consistently met and exceeded monthly sales targets in a competitive market. Built long-term customer relationships increasing repeat business and retention. Used data-driven follow-up strategies to improve conversion rates.