Teammate - Customer Support Associate

Feb 2026 - Mar 2026

Provided high-level administrative and technical support for a major UK-based delivery application campaign. Maintained strict adherence to international SLAs and performance targets in a fast-paced environment. Developed proficiency in navigating complex multi-region software systems and communicating with global stakeholders.

Marketing Assistant - Social Media Manager

Oct 2025 - Dec 2025

Managed Facebook Ads budget, boosting leads by 66% and reach by 86%. Automated multi-platform content calendar via Meta Business Suite with 95% on-time rate. Grew organic reach by 86% through strategic community management and niche group engagement. Led SWOT and competitor research, launching 20+ new content pillars.

UI/UX Designer - Intern

Feb 2025 - May 2025

Revised and designed wireframes and prototypes for the company’s task management website, enhancing user experience and providing intuitive solutions. Created a prototype of a food delivery system, applying UI/UX techniques to improve intuitiveness for diverse user demographics. Designed a retro-styled landing page focusing on unique user experience while maintaining usability.