Client Account Manager – Debt Settlement Program

Aug 2025 - Mar 2026

Assisted clients by providing accurate details regarding their debt settlement accounts. Managed and updated client information using CRM tools, ensuring accuracy and organization. Collated and verified documentation from clients as needed to support account processing. Conducted outbound calls for follow-ups, ensuring timely completion of client requirements.

Customer Service Representative

Jul 2023 - Oct 2024

Managed high-stress customer interactions, ensuring professionalism while efficiently resolving disputes and conflicts. Resolved customer complaints with empathy, increasing customer loyalty and retention. Handled escalated concerns with quick, satisfactory resolutions balancing customer and company needs. Maintained accurate records of interactions, supporting CRM tracking and reporting.

Account Specialist

Nov 2021 - May 2023

Managed multiple accounts, including social media and financial accounts, primarily via email and CRM platforms. Delivered timely responses while tracking all interactions, transactions, and concerns. Established strong client relationships and resolved escalations efficiently. Coordinated with internal teams to ensure timely and accurate issue resolution.

Disability Nurse Clinician

May 2019 - Oct 2020

Administered leave requests and accommodations under FMLA, ADA, and disability plans. Provided guidance on complex cases while ensuring compliance with policies and documentation standards.

Account Specialist

Jul 2017 - Feb 2019

Delivered technical support while promoting customer satisfaction and retention. Provided troubleshooting assistance and account management support. Assisted in upselling services and reducing cancellation rates.

Account Specialist

Jul 2015 - Jan 2017

Provided technical support and account management for customers. Assisted with troubleshooting, account updates, and service concerns efficiently. Promoted products and services while maintaining high customer satisfaction.