Back office Logistic Support

May 2022 - Jun 2025

Managed shipments, carrier communication, and used Excel, Slack, and Zendesk to ensure organized, timely, and smooth logistics operations. Provided clear, proactive support and timely resolutions for customers and carriers. Maintained shipment documentation and accountability, organized and tracked shipment refunds, and upheld a customer-focused approach in remote and hybrid environments.

Technical Support

Aug 2019 - Mar 2022