Customer Service/ Sales Representative (Telco Account)

Aug 2025 - May 2026

Assisted customers with account updates and troubleshooting. Processed service transfers, number porting, and temporary service suspensions. Modified subscription plans and resolved billing or service-related issues. Promoted and upsold additional telecommunications products and services. Recognized as part of the Top 10% performing agents within the line of business for 6 months.

Customer Service Representative (Retail Account)

Sep 2023 - Dec 2024

Assisted customers with refund requests, replacements, and store-related complaints through phone and chat. Documented customer interactions and case updates using Salesforce and Citrix Tools.

Customer Service Representative (Financial Account)

Feb 2022 - May 2023

Handled calls regarding unusual or unauthorized credit card activities. Supported new credit card application verification processes. Delivered customer support while ensuring compliance with security protocols.

Cashier and Drive Thru Counter

Jan 2017 - Jan 2019

Assisted customers with order taking and payment processing using POS systems. Prepared and assembled customer orders while maintaining food quality and accuracy.