Chat Moderator

Apr 2023 - Mar 2026

Moderated live chat sessions, ensuring compliance with community guidelines and fostering positive engagement. Analyzed user interactions to identify trends and improve communication strategies within the platform. Implemented best practices and monitored chat interactions to ensure compliance with community guidelines and foster positive engagement.

Technical Support Representative

Jan 2023 - Mar 2024

Provided technical assistance and answered user questions, troubleshooting internet, home telephone, and cable TV service issues. Upsold products and services to customers. Documented customer interactions and technical solutions in the ticketing system to enhance the knowledge base. Managed high call volumes and responded to technical support needs.

Technical Support Representative

Jul 2022 - Feb 2023

Provided customer service for HP and Verizon products, including computers, laptops, and printers. Offered troubleshooting tools and processed complaints related to products or services. Identified customer needs and proactively offered products and services. Diagnosed and resolved hardware, software, and network issues, significantly reducing repeat support calls.

Appointment Setter

Oct 2021 - Jun 2022

Conducted outbound calls to schedule appointments, ensuring efficient lead generation. Engaged with potential clients to assess needs and provide tailored solutions. Scheduled follow-up calls with potential customers to increase interest in appointments.

Customer Service Support Representative

Jun 2016 - Sep 2021

Served as primary interface between Amazon and third-party sellers, managing and optimizing operations on Amazon Seller Central. Identified opportunities to boost sales and enhance customer satisfaction through data analysis and trend identification.