Executive Virtual Assistant

Feb 2026 - Present

Optimized multichannel support spanning voice, chat, text, and email to achieve a 90% reduction in first response time while upholding luxury brand standards. Synchronized voice-based support with warehouse and OMS logistics to ensure order accuracy, driving overall customer satisfaction to 95%.

Customer Support Representative

Jan 2025 - Feb 2026

Optimized multichannel support spanning voice, chat, text, and email to achieve a 90% reduction in first response time while upholding luxury brand standards. Synchronized voice-based support with warehouse and OMS logistics to ensure order accuracy, driving overall customer satisfaction to 95%.

Customer Support Representative

Jun 2023 - Present

Maximized sales growth and achieved a 15% revenue increase by serving as the Subject Matter Expert for customer-centric upselling strategies and needs-analysis. Optimized telecommunications service stability, resulting in 22% fewer repeat calls and 10% higher retention through authoritative troubleshooting and specialized billing resolution.

Healthcare Insurance Support Representative

Jan 2022 - Jun 2023

Accelerated accurate resolution rates for healthcare providers by 15% by navigating complex insurance systems to manage claims and authorizations efficiently. Increased recovered revenue by 12% by successfully resolving overdue account balances while fostering professional long-term relationships with medical providers.

Customer Service Representative

Oct 2021 - Dec 2021