Customer Service Representative

Apr 2026 - May 2026

Provided front-line customer support for an airline account, handling booking transactions and travel-related concerns for passengers. Assisted passengers with flight bookings, rebookings, cancellations, baggage inquiries, check-in concerns, and flight schedule changes.

Customer Service Representative

Sep 2025 - Mar 2026

Supported Walmart's online customer base, managing order-related concerns from purchase through delivery. Assisted customers with online orders, shipment tracking, returns, refunds, and delivery concerns. Resolved payment issues, account access concerns, and product inquiries.

Customer Service Representative

Feb 2025 - Aug 2025

Handled hotel reservation support, assisting guests with bookings, modifications, and cancellations. Managed booking inquiries, room availability, rates, and special requests. Resolved payment-related concerns while ensuring a seamless guest experience. Maintained accurate reservation records using booking systems and built strong customer rapport in the hospitality industry.

Crew Chief (promoted from Service Crew)

Jan 2023 - Jan 2025

Supervised crew members during shifts to ensure smooth restaurant operations. Maintained food safety, cleanliness, and quality service standards. Assisted in training new employees and promoting teamwork. Delivered excellent customer service in a fast-paced environment, demonstrating leadership, reliability, and organizational skills under pressure.