Tech Specialist / Account Sales Expert for Business

Jul 2024 - Mar 2026

Handled technical support and network troubleshooting, documentation and reporting, technical evaluation and research, refreshing network and service activation, processing warranty exchange for devices, upselling, relocating network connection, promotion selling, providing details on promotions, and bill analysis.

Quality Assurance Coordinator

Mar 2024 - May 2024

Maintained quality assurance documentation, checked service quality of agents, coached agents for optimal performance and improvement, motivated team members, resolved conflicts, provided assistance to agents, delegated tasks and set deadlines, developed team strengths and improved weaknesses.

Debt Collection

Mar 2024 - May 2024

Customer Service Representative

May 2023 - Feb 2024

Handled international healthcare account, managed incoming calls from international customers, assisted providers with specific concerns, resolved denied claims issues, provided accurate information on claim payments, reprocessed claims, and ensured proper documentation for future references.

Customer Service Representative

Nov 2022 - Mar 2023

Handled international retail account, managed incoming calls from international customers, assisted callers with specific concerns, resolved problems during calls, provided accurate information, and ensured proper documentation for future references.

Customer Service Representative

May 2022 - Nov 2022

Handled international retail account, managed incoming calls from international customers, assisted callers with specific concerns, resolved problems during calls, provided accurate information, and ensured proper documentation for future references.