Freelance Digital Brand & Community Specialist

Feb 2025 - Present

Manage real-time audience messaging, inquiries, and customer interactions across digital brand channels, maintaining a high response rate and consistent tone. Execute persuasive copywriting and direct-message promotions, increasing digital conversion and engagement rates by establishing personal rapport. Curate custom product offerings based on individual client preferences and direct feedback.

Customer Support & Communications Assistant

Jun 2024 - Dec 2024

Handled high-volume incoming text inquiries via live chat interfaces, resolving queries efficiently while upselling supplementary services. Adapted communication styles seamlessly to align with target audience demographics across Western time zones. Utilised structured CRM workflows to track client interaction histories and personalised follow-ups.