Appointment Setter / Virtual Assistant

Jul 2025 - Present

Contacted leads via phone, email, social media, or text; qualified leads by assessing needs, budget, and interest level; explained offers briefly to determine fit; booked appointments for sales representatives; followed up with unresponsive leads or missed appointments.

Customer Service & Sale Representative

Dec 2023 - May 2025

Delivered excellent support and consistent communication to customers; built strong rapport and trust; established meaningful, long-term customer relationships to drive satisfaction and loyalty; actively listened and asked relevant questions to understand client needs; provided tailored solutions aligned with customer goals and expectations.

Customer Service & Sale Representative

Jan 2022 - Dec 2023

Built trust and lasting relationships through exceptional service and clear communication; fostered customer loyalty and long-term satisfaction; actively listened and asked questions to understand client needs; provided personalized solutions aligned with customer goals; responded promptly and professionally to inquiries, concerns, and feedback across phone, email, and in-person channels.

Customer Service & Sale Representative

Jun 2019 - Jan 2022

Maintained a positive, empathetic, and professional attitude toward customers; ensured interactions reflected company values of respect, care, and professionalism; actively listened to customer needs and concerns; provided personalized assistance to exceed expectations; addressed inquiries and concerns courteously, timely, and professionally.