Freelance / Online Support

Mar 2025 - Jan 2026

Managed online chats and responded to customer messages, maintained a friendly and professional online environment, resolved customer concerns and questions, utilized Google Workspace tools including Docs, Sheets, and Calendar, collaborated with teams, and applied AI literacy and discretion in handling tasks.

Customer Service Representative

Jun 2023 - Jan 2025

Assisted customers with inquiries and product information, resolved customer complaints and issues, processed orders and handled returns, created and organized digital files in Google Drive to improve workflow and access to important documents.