Customer Service Specialist (Non-voice)

Jan 2021 - Jan 2023

Handled inbound and outbound customer service calls and non-voice support. Responded promptly and professionally to customer inquiries via chat, email, or ticketing systems. Provided account-related support including balance inquiries, transaction histories, statement generation, and password assistance.

Call Center Agent (Inbound and Outbound role)

Jan 2014 - Jan 2015

Handled incoming calls promptly and courteously, ensuring a professional and positive customer experience. Addressed customer inquiries, complaints, and service requests with accuracy, empathy, and a solution-oriented approach. Achieved daily and weekly performance targets including call handling quotas and quality assurance standards.

Office Staff

Jan 2013 - Jan 2014

Organized and maintained physical and digital filing systems for easy access and secure storage. Drafted, formatted, and prepared official documents, memos, and emails with accuracy and professionalism. Answered incoming phone calls, providing prompt and courteous responses and directing calls as needed. Updated and managed company records and databases to maintain accurate information.