New Patient Care Intake Specialist

Sep 2022 - Jun 2026

Receive and process new patient inquiries via phone and email promptly and accurately. Send patient’s information to verify insurance eligibility, benefits and coverage details. Collect and enter complete demographics, medical history, and referral information into the electronic health record system.

Provider Services Advocate

Oct 2017 - Sep 2022

Manage inbound provider calls, resolving benefit, eligibility and claims inquiries with high first-call resolution. Research and resolve complex claim denials and adjustments, coordinating with internal departments as needed. Educate providers on policies, procedures, portal access and billing guidelines to reduce repeat issues and errors.

Customer Service Representative

Jun 2016 - Dec 2016

Assist customers with billing inquiries, payments and account management. Assist customers in purchasing products and educate policies on returns and refunds. Assist customers in basic troubleshooting for device and coverage/receptions.

Inbound Sales Representative

Jul 2015 - Jan 2016

Assist customers (subscribers) in choosing plans that best suit their needs related to emergency, safety and security features of the product as well as add-on services such as hands-free calling minutes and data plans. Deal with personal and card information used in purchase. Serve as a frontline directing customers to the appropriate department or specialist when needed.

Customer Service Representative

Mar 2014 - Dec 2014

Assist customers on managing reservation for flights, hotels, car rentals, vacation packages or combination of any. Cater to complaints, disputes and other customer concerns related to their respective reservations. Assist customers in creating, closing, password management, loyalty points, etc.