General Virtual Assistant

Feb 2025 - Mar 2026

Handled email management, calendar management, data entry, file organization, and provided administrative support to ensure smooth daily operations and efficient communication flow.

Sales Representative

Sep 2022 - Jan 2024

Served as lead point of contact for customers, managed sales tracking, after sales support, escalation handling, cold calling for outbound sales, installation scheduling, and upselling to maximize revenue.

Telephone Interviewer

Aug 2022 - Dec 2022

Conducted cold calling for survey research and market research as part of the US Election Campaign project, gathering data and insights to support research objectives.

Send Representative

May 2022 - May 2022

Searched for potential flower shops for customers, contacted US flower shops, processed orders, and coordinated with the SOP department to ensure timely order fulfillment during peak sales events.

Send Representative

Nov 2021 - Nov 2021

Searched for potential flower shops for customers, contacted US flower shops, processed orders, and coordinated with the SOP department to ensure timely order fulfillment during Black Friday and US Thanksgiving sales.

Cashier

May 2019 - Jun 2021

Managed accounts payable, cash handling, cash and bank reconciliation, cash on hand reporting, and petty cash replenishment to maintain accurate financial records and support office operations.

Office Staff

Apr 2017 - Apr 2019

Performed record keeping, file organization, answered and directed phone calls, managed calendar and email communications, handled incoming and outgoing communications, and provided general administrative support.