CHATTER ON 4BASE AND ADMIREME.VIP

Apr 2025 - Present

Managing day-to-day subscriber chat flows and direct message engagement. Planning post schedules, teaser wall captions, and on-site promotion. Creating mass messaging campaigns for pay-per-view (PPV) drops and tip drives. Tracking account growth, subscriber retention, and conversion metrics.

Technical & Customer Support Specialist

Dec 2023 - Jul 2026

Resolved high-volume technical and account support requests via ticketing systems, email, and live chat within strict SLA targets. Consistently achieved a 95% First Contact Resolution rate and a 4.8/5 Customer Satisfaction (CSAT) score through clear, empathetic written communication.

Data Systems & Communication Assistant

Aug 2023 - Dec 2023

Handled written communications, report documentation, and daily client data workflows with high precision and speed. Managed digital records, user accounts, and inbox communications ensuring 100% confidentiality and data privacy.

Customer Operations & Chat Support Associate

Jun 2016 - Oct 2020

Managed high-volume customer inquiries, written communications, and online service interactions daily. Applied persuasion and consultative sales techniques via chat and email to guide customers toward product selections and resolve complaints. Maintained prompt response times, ensuring high customer satisfaction and repeat business.