AI Learning Content Moderation

Jun 2021 - Present

Responsible for AI learning and content moderation tasks, ensuring quality and compliance with company standards. Engaged in monitoring and improving AI systems through data annotation and feedback, contributing to enhanced AI performance and user experience.

Customer Service Subject Matter Expert, Email Support Specialist, Chat Support Specialist

Jan 2014 - Mar 2021

Provided customer service support through email and chat channels, resolving client issues efficiently. Acted as a Subject Matter Expert, offering guidance and training to team members to improve service quality and operational performance.