Acting Membership Officer

Nov 2024 - Jan 2026

Collaborated with the Membership and Regulations committee and Board members. Prepared reports, maintained filing systems, and served as the main contact for member inquiries and feedback. Managed member status with accounts, handled complaints, maintained member database, coordinated payment summaries with accounts, and ensured vetting of prospective members' documents and payments.

Assistant Administrator

Feb 2020 - Oct 2024

Served as first point of contact for correspondence and calls. Managed CEO's diary and calendar, arranged meetings with briefing papers, supported Board meetings by drafting agendas, collating reports, taking minutes, and following up on actions. Planned and managed key organizational events with discretion and confidentiality.

Receptionist

Jun 2019 - Jan 2020

Conducted club tours and sales pitches to prospective members and guests. Managed client attendance and payment confirmations. Enforced facility regulations, handled billing and account top-ups, maintained reception area, answered calls, made reservations, performed administrative tasks, relayed visitor messages, and resolved escalated member/guest service issues promptly.

Intern

Dec 2016 - Mar 2017

Rotated through departments such as Kitchen, Housekeeping, Reception, Stores, Conference and Banqueting, and Restaurant, acquiring diverse hospitality skills.

Cook

Dec 2015 - Apr 2016

Prepared mise en place and assisted in menu development. Managed daily requisitions and stock control. Maintained food quality, freshness, cleanliness, and safety standards. Supervised kitchen apprentices and ensured proper food labeling and date marking.