Virtual Assistant & Customer Support

Jan 2026 - Present

Assisted executives with email management, scheduling, and travel arrangements while handling customer inquiries through online platforms. Prepared reports, maintained accurate records with Google Workspace and Excel, and supported remote teams by coordinating tasks and sharing updates through collaboration tools such as Slack and Trello.

Customer Support & Administrative Assistant

Jan 2026 - Present

Provided support to clients through email, chat, and phone, ensuring high customer satisfaction and timely responses. Managed calendars, coordinated meetings, and completed administrative tasks using digital tools. Maintained and updated CRM systems and databases, streamlining internal processes while handling customer requests and complaints with empathy and efficiency.

Customer Service

Jan 2026 - Present

Supported customers directly, developing strong communication and problem-solving skills. Contributed to digitizing administrative processes, improving efficiency and accuracy. Collaborated with different departments to keep workflows organized and effective.