Learning and Development Supervisor

Jan 2025 - Feb 2026

Led and developed a team of up to 13 Training Associates, Specialists, and Leads supporting a 500–600 employee organization. Established structured KPIs for the Learning and Development team to improve accountability, performance tracking, and alignment with operational goals.

Learning and Development Lead

May 2023 - Dec 2024

Supervised and supported a team of up to 13 training professionals in delivering onboarding, product training, and performance development programs. Played a key role in building the Learning and Development department as part of the pioneering team, contributing to the creation of onboarding programs from scratch.

Training Specialist

Nov 2022 - May 2023

Conducted training needs analysis to identify skill gaps and design targeted learning interventions. Led PIP rollouts and refresher training programs to improve underperforming employees’ quality and productivity metrics. Coached and mentored Training Associates to strengthen facilitation and instructional design capabilities.

Junior Supervisor

Oct 2021 - Nov 2022

Assisted in training new employees, conducting performance evaluations, and identifying areas for improvement or additional training. Provided guidance and supervision to a team of employees, ensuring they understood their roles and responsibilities, and monitored their performance.

Chat Support Representative

Apr 2021 - Oct 2021

Communicated with customers in a timely manner, using a friendly tone, and was available during chat hours to accept chats from customers needing assistance while following company guidelines.

Reading Instructor

Jan 2020 - Mar 2021

Provided individualized reading instruction to students based on the Kumon Method, focusing on developing reading skills, fluency, comprehension, and critical thinking abilities. Created and implemented lesson plans tailored to each student's skill level and learning needs, following the Kumon curriculum and guidelines.

On-Site Supervisor

Sep 2018 - Sep 2019

Oriented newly hired employees, ensuring awareness of company rules and regulations. Acted as a point of contact for employee inquiries, concerns, and grievances, providing guidance and support in resolving employee relations issues and ensuring fair and consistent treatment.