Independent Contractor

Mar 2019 - Present

Perform data collection, social media evaluation, and web research tasks to support various projects and improve data quality for machine learning and AI applications.

Email Support Agent

Nov 2015 - Jul 2016

Handled all customer queries and complaints via email, liaised with vendors and merchants to resolve issues and ensure customer satisfaction.

Technology Consultant I

Aug 2013 - Mar 2015

Managed Service Manager Queue, created SM9 tickets, monitored IDOC in SAP, performed system health checks, processed audits, coordinated updates via email, prepared handover details and RTSLA for DTR purposes, archived files, and resolved incident tickets and fulfillment requests.

English SAP Support

Nov 2010 - Aug 2013

Managed Service Manager Queue, created SM9 tickets, monitored IDOC in SAP, assigned tickets, processed audits, coordinated updates via email, prepared handover details and RTSLA for DTR purposes, updated HO tool, and archived files.

Customer Experience

Dec 2009 - Aug 2010

Handled customer billing and account inquiries, injected sales by promoting products and plans, managed order follow-ups, SIM card activations, relocation requests, feature activations/deactivations, cancellation requests, and provided email support.

Human Resources Assistant

Jan 2006 - Mar 2007

Encoded timekeeping forms for direct and agency employees, monitored daily attendance, prepared monthly reports, conducted initial interviews and background checks, verified manual billings versus ETMS, acted as reliever for other branches, and organized employee forms and files.