Chat Support Representative

Jan 2025 - Jan 2026

Handled incoming chat inquiries regarding technical issues, account access, content availability, billing, and navigation. Responded to customer inquiries via live chat in a timely, professional, and friendly manner.

Chat support / Content Clipper

Jan 2025 - Jan 2026

Monitored live streams and recorded content to identify engaging moments worth clipping. Edited short-form videos optimized for TikTok, YouTube Shorts, and Twitch clips with vertical format, fast pacing, captions, and effects. Stayed updated on trending formats and collaborated with content teams. Managed and organized media files for quick access.

Laptop Technician

Jan 2024 - Jan 2025

Installed software patches, diagnosed and repaired common computer problems, monitored internal networks, and repaired server errors.

Quality Assurance

Jan 2023 - Jan 2023

Created and performed tests, identified errors, and provided feedback to verify that final products met company quality requirements.

Account Executive/Application Support Analyst

Jan 2023 - Jan 2024

Worked with the wider development team. Maintained software applications and other computer systems for the business alongside end users.

IT Support

Jan 2022 - Jan 2023

Maintained and deployed network and server infrastructure across multiple locations. Investigated and resolved system and hardware problems for computer users.