Player Engagement Support

Jan 2026 - Present

Delivered high-tier customer support to a global player base, directly improving satisfaction and long-term retention. Optimized support workflows by developing personalized macros and contributing to a centralized knowledge base, reducing response times.

Quality Assurance / Data Management

Jan 2026 - Present

Managed end-to-end data validation and process verification to ensure 100% accuracy in production documentation. Executed high-volume data entry tasks with a focus on precision and efficiency to meet project deadlines.

Content Moderator

May 2021 - May 2023

Mitigated platform risk by auditing user-generated content for offensive, inappropriate, or harmful material. Enforced Community Guidelines and safety protocols to maintain high standards of platform integrity and user safety.

Rich Media Quality Review Staff

Jan 2021 - May 2021

Conducted technical reviews of visual media (photos and videos) against strict organizational guidelines. Ensured brand consistency and visual quality standards across all digital assets.

Customer Service Representative

Jun 2012 - Apr 2014

Guided customers through complex technical website navigation for service upgrades and line additions. Drove revenue growth by educating customers on active promotions and online-exclusive offers.

Logistics Specialist

Nov 2009 - Feb 2012

Orchestrated client collection processes and managed financial reporting for trucking operations. Directed the liquidation of logistics expenses, ensuring fiscal transparency and accurate accounting.