Search Global E-Commerce - Specialist

Oct 2024 - Present

Verified that bound products matched items promoted in videos, ensuring compliance with platform guidelines. Analyzed and labeled AI-generated content per policies to maintain quality and safety. Conducted content quality and safety reviews across text, image, and video formats.

Subject Matter Expert

Aug 2022 - Oct 2024

Recognized as Annual Top SME for FY2023. Escalated and calibrated complex content cases with clients to ensure policy alignment and decision accuracy. Disseminated calibrated guidelines and case decisions to raters for consistent policy application. Conducted root cause analysis on rater errors to identify trends and improve quality.

Content Moderator

Jul 2019 - Aug 2022

Reviewed various content in accordance with company policies, maintaining thorough understanding of policies throughout tenure. Awarded Annual Top Performer for FY2021.