Senior Visa Processing Officer

Jan 2025 - Present

Undertake complex visa casework assessing, investigating, and deciding applications applying legislation and policy to reach lawful decisions within service standards. Conduct investigations and integrity checks including client interviews and site visits. Research policy, manage data, analyze trends to strengthen fraud detection, and build relationships with teams and partners.

Visa Processing Officer

Jun 2022 - Dec 2024

Assessed, investigated, and decided temporary and permanent visa applications per legislation and policy. Investigated document integrity and escalated suspected fraud. Prepared visa decision records and client correspondence, resolved client enquiries, and maintained relationships with stakeholders and delivery partners to support service standards.

Visa Officer

Nov 2021 - Jun 2022

Assessed and finalized Australian visa applications using Migration Manager to build profiles, track documentation, and submit via eLodge. Led and supervised Documentation and Admin Team, set targets, and identified process improvements.

Visa Support Officer

Oct 2014 - Dec 2020

Responded to client enquiries via phone, email, and in person, escalating complex matters. Maintained accurate records for visa and citizenship processing and supported integrity analysis. Conducted verification checks on lodged documentation including telephone checks and provided administrative support to decision-makers.

Junior Visa Assistant

Oct 2009 - Oct 2014

Processed and dispatched visa applications and passports to Visa Facilitation Services, maintained accurate application records on Proviso. Managed appeals correspondence and case compilation for review by Entry Clearance Officers. Recorded and reconciled daily and monthly visa fee reports for the Finance Office.

Administrative Assistant / Front Desk Executive

Feb 2007 - Sep 2009

Provided executive administrative support including correspondence, company presentations, and calendar management for senior management. Managed front desk operations, guest and call handling, and mail/parcel coordination.