Sales Support

Feb 2023 - Mar 2026

Provided expert product consultations to help customers choose the right ecosystem products. Resolved complex post-sales issues including order tracking, shipment delays, payment disputes, and return/refund processing (RMA). Utilized Zendesk for ticket management and escalation macros, and maintained accuracy in collaborative data entry and real-time tracking using Google Sheets.

Healthcare Virtual Assistant | Patient Intake Specialist

Jul 2022 - Feb 2023

Utilized AdvanceMD to collect and verify patient demographics ensuring 100% data accuracy for billing and clinical records. Streamlined provider efficiency by planning patient visit routes to reduce travel time and maximize daily appointments. Managed Electronic Health Records (EHR), maintaining patient charts, organizing medical history, and ensuring secure file uploads.

Account Associate (AT&T Account)

Dec 2021 - Jul 2022

Provided technical support and resolved complex billing inquiries for AT&T Broadband services, ensuring account accuracy and customer satisfaction. Managed financial disputes and de-escalated billing concerns through clear communication and efficient problem-solving.