Customer Support Specialist

Dec 2024 - Apr 2026

Managed 70–100+ daily customer interactions via chat, email, and tickets. Resolved complex issues effectively, reducing escalations. Improved response times by utilizing Zendesk CRM to enhance customer satisfaction and operational efficiency.

Customer Support & Appointment Setter

Oct 2023 - Nov 2024

Handled high-volume chats and calls, converting inquiries into booked appointments. Managed leads and follow-ups using CRM systems to ensure efficient customer engagement and appointment setting.

Sales Representative

Sep 2021 - Oct 2023

Managed inbound and outbound sales pipelines, generated and qualified leads, and consistently closed sales to meet targets. Focused on lead conversion and customer retention to drive revenue growth.

Logistics Operator

Nov 2018 - Sep 2021

Coordinated supply chain operations ensuring timely and accurate order delivery. Improved internal processes to enhance operational efficiency and customer satisfaction.

Commercial & Sales Support

Sep 2016 - Oct 2018

Supported sales processes and client financing, assisted in closing deals, and contributed to client retention efforts to support business growth.