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John

PhilippinesCountry Flag
7 years customer service representative with team lead and telco experience. I have collections, billing, sales, and tech experience
7 years customer service representative with team lead and telco experience. I have collections, billing, sales, and tech experience

Details

🌐 Languages

English:

Fluent/Native

Tagalog:

Fluent/Native

💸 Preferred way of payment

Bank Transfer

💼 Work type

Full-time

⏱️ Type speed

Not specified

🛜 Internet speed

Not specified

💻 Computer specs

Not specified

📷 Webcam

No

🕰️ Time zone

Eastern Standard Time

(UTC-05:00)

Experiences

VXI Global Philippines

Supervisor

Jan 2024 - Present

Currently supervising teams for clients including T-Mobile, Cox Communication, Sam's Club, and Comcast Xfinity, ensuring operational efficiency and team performance.

Skills Learned

🛠General - Intermediate
Teleperformance Philippines

Supervisor

Jan 2021 - Dec 2024

Supervised and motivated team members, ensuring clear understanding of roles and collaboration to achieve company goals.

Skills Learned

🛠General - Intermediate
Teleperformance Philippines

Customer Service Representative

Jan 2019 - Dec 2020

Provided customer service support for T-Mobile clients, addressing inquiries and resolving issues to ensure customer satisfaction.

Skills Learned

🛠General - Intermediate
Ste. Anne De Beaupre School

Private School Teacher

Jan 2017 - Dec 2019

Taught students in a private school setting, managing classroom activities and supporting student learning and development.

Skills Learned

🛠General - Intermediate