Risk Specialist / KYC Analyst / Operations Specialist

Apr 2024 - Oct 2025

Investigated and analyzed suspicious transactions to identify potential fraud. Conducted Enhanced Due Diligence (EDD) and customer risk assessments. Ensured compliance with regulatory and internal policies. Supported operational investigations related to payment processing and fraud prevention.

Phone Banker / CSR

Nov 2021 - Oct 2023

Handled account inquiries, balances, statements, and claims. Updated customer information and resolved online banking concerns.

CSR / Fraud Analyst / Apply by Phone

Sep 2016 - Aug 2020

Managed credit card inquiries and transaction disputes. Filed fraud claims and assisted with new credit card applications.

CSR

Jan 2015 - Sep 2015

Provided general inquiry and billing support. Coordinated technician dispatch for service issues.

CSR / TSR

Feb 2014 - Dec 2014

Handled billing and service inquiries. Provided troubleshooting support for home phone services.