Customer Service Representative

Jun 2025 - Jan 2026

Resolved customer inquiries through effective communication and problem-solving techniques. Assisted in training new team members on customer service protocols and tools. Managed customer accounts, ensuring accuracy and timely updates. Collaborated with cross-functional teams to enhance service delivery processes.

Payroll Manager

Jun 2023 - May 2025

Responded to employee inquiries regarding payroll. Uploaded time records and adjusted data to ensure accurate payroll processing. Calculated deductions and processed payroll. Managed employee records and resolved payroll discrepancies efficiently. Reviewed payroll reports for errors before final submission to management.