Customer Care Agent

Jan 2025 - Present

Handle inbound and outbound customer inquiries while ensuring compliance with company policies. Provide accurate product and service information to customers. Resolve complaints efficiently while maintaining high satisfaction levels. Maintain accurate customer records using CRM systems. Escalate complex issues for timely resolution.

Virtual Assistant

Jan 2022 - Jan 2024

Completed data entry and administrative tasks with 99% accuracy while managing multiple assignments.

Chat Moderator

Jan 2021 - Jan 2022

Monitored live interactions, ensured policy compliance, and resolved user concerns in real time.

Freelance Transcriptionist

Jan 2020 - Jan 2021

Transcribed audio and video files with 98%+ accuracy while maintaining formatting standards.

Sales Associate

Jan 2017 - Jan 2018

Increased sales by 10% through customer engagement and effective product recommendations.