OF Chatter

Feb 2026 - Jun 2026

Build rapport to fans/subs. Hit sales quota.

Remote Back Office & Operations Assistant - Executive Secretary

Dec 2025 - Mar 2026

Acted as primary liaison between German founder and English-speaking teams, translating complex instructions to ensure seamless workflow. Managed end-to-end task lifecycles within CRM, organizing orders and providing real-time status reports. Audited founder instructions for clarity and accuracy to minimize errors. Provided executive support including calendar management and deadline tracking.

Technical Helpdesk Specialist - Tier 3

Sep 2025 - Dec 2025

Provided expert Tier 3 technical assistance for Smart Home Security products, specializing in installation, configuration, and troubleshooting of IP cameras, DVR/NVR systems, motion sensors, and smart locks. Diagnosed and resolved complex network connectivity issues (Wi-Fi/LAN), application errors, and hardware malfunctions specific to security system components.

Technical Helpdesk

Dec 2024 - Sep 2025

Delivered frontline technical support for TPG Telecom customers, troubleshooting internet, VoIP, and mobile service issues through phone, chat, and remote tools. Guided customers with step-by-step solutions on modem/router configuration, network setup, and basic hardware/software diagnostics to restore connectivity efficiently.

Customer Care Representative/Technical Support

Sep 2023 - Dec 2024

Provided exceptional customer service by addressing and resolving customer inquiries and complaints efficiently, resulting in a 15% increase in customer satisfaction scores. Assisted customers with account management, product information, and troubleshooting issues to ensure a seamless user experience.

Annotators for Response Correctness Project

Jul 2022 - Aug 2023

Evaluated and annotated responses for accuracy and relevance to ensure high-quality outputs for the Response Correctness Project. Maintained consistency and precision in assessing response data to support the improvement of machine learning algorithms. Provided detailed feedback and corrections to enhance the reliability of automated response systems.