Chat Support Representative

Jun 2023 - Jan 2025

Handled customer support via chat, delivering timely and accurate assistance. Employed active listening and empathy to understand customer needs and provide positive service experiences. Contributed to team success through effective communication and problem-solving.

Technical Support Representative

Dec 2021 - Oct 2022

Provided technical support to customers, addressing inquiries and resolving issues to ensure customer satisfaction. Utilized communication and interpersonal skills to manage relationships and deliver effective solutions in a fast-paced environment.