Senior Front Line Customer Representative

Jan 2023 - Present

Responded to Trustpilot reviews, offered resolutions, and encouraged updated ratings. Processed customer requests for account deletion in compliance with CCPA regulations. Provided real-time chat support for a global food delivery company.

Customer Service Representative (Telco Account)

Feb 2022 - Jan 2023

Delivered voice support to customers. Handled billing inquiries and technical troubleshooting.

Financial Service Representative (Financial Account)

Sep 2021 - Jan 2022

Assisted customers with financial inquiries and account management. Ensured compliance with data security and financial service standards.

Taxi Dispatch Specialist

Feb 2019 - Aug 2020

Managed real-time dispatch support for passengers and drivers. Handled trip scheduling and troubleshooting.