Customer Service

Jan 2026 - Present

Helped customers access Netflix login, processed refunds for unauthorized and canceled memberships, and performed basic troubleshooting on the Netflix app and website.

Service Desk

Jan 2024 - Dec 2025

Performed basic computer and printer configuration, assisted customers requesting access to hotel tools, and managed follow-up emails through Outlook to escalate issues.

Technical Support

Apr 2023 - Jul 2023

Provided basic internet troubleshooting for modems and routers, assisted customers with inquiries about Centurylink services.

Technical Support

Jan 2022 - Dec 2023

Performed basic troubleshooting for doorbells and security cameras, helped track deliveries of replacement devices, and checked technicians’ schedules for maintenance.