Customer Service Representative – Travel Account

Jul 2024 - Mar 2026

Coordinated travel bookings, itinerary modifications, cancellations, and schedule changes for U.S.-based customers ensuring accuracy and timely execution. Managed high volume customer interactions via phone and email maintaining professionalism and service standards. Maintained accurate customer documentation and booking details using CRM and ticketing systems.

Customer Service Representative – Collections Account

Oct 2022 - Jan 2024

Managed customer accounts, billing inquiries, payment arrangements, and account updates while maintaining detailed documentation. Communicated professionally with customers through phone and email to resolve billing concerns efficiently. Updated customer information and maintained organized records using CRM platforms.