Scout (Contractor)

Aug 2021 - Jan 2026

Conducted pre-employment criminal record checks ensuring FCRA compliance. Provided phone and email support for clients and candidates. Managed login credentials, password resets, client setup, and package modifications. Coordinated Drug Test and Occupational Health Services processes between clients and candidates. Supported international criminal background and verification checks.

Customer Service Representative (Executive)

Oct 2020 - Jul 2021

Handled policyholder inquiries for various insurance types for Australian customers. Processed renewal payments and updated payment details and frequencies. Sent policy documents and updated customer profiles. Generated leads and assessed eligibility for discretionary discounts. Provided disclosures and scripts governed by Australian Laws.

Customer Service Representative (Medicare and Retirement)

Jan 2020 - Jul 2020

Assisted elderly UHC members with healthcare plan benefits and coverage inquiries. Verified coverage for transportation, dental, vision, and rehabilitation benefits. Set up automatic premium payments and updated Primary Care Physician preferences. Coordinated with PCPs, medical facilities, and pharmacies via conference calls. Checked procedure and prescription coverage based on member plans.

Customer Service Associate

May 2018 - Aug 2018

Assisted ADP Visa debit cardholders with balance inquiries and payroll account issues. Tracked incoming deposits and adjustments on employee debit cards. Handled billing inquiries, charges, and filed dispute reports. Routed fraud-related issues and educated customers on account management.

Customer Service Representative

Aug 2016 - Mar 2017

Assisted Citibank credit card holders with payments by phone, update their contact information. Answer any billing questions and balance transfer service. Add/Delete additional users to their account. Manage CSAt protocols and ensuring regulatory compliance.

Process Associate (CSR) for Citibank Brands

Aug 2014 - Jul 2015

Handled fraud disputes, processed payments via debit card, checking, or savings accounts. Updated customer contact information and assisted with online banking enrollment and password resets. Added/removed authorized users and processed balance transfers. Upsold account-specific products tailored to customer needs.

Sr. Operations Representative (BB Core Services)

Aug 2014 - Jul 2015

Managed billing inquiries and fraud disputes for credit card accounts. Updated customer information and assisted with online banking enrollment and login access. Added/removed authorized users and processed balance transfers. Discussed available balance transfer offers eligible to customer accounts.

Customer Account Executive

Aug 2013 - Jul 2014

Assisted cable, internet, and landline customers with billing inquiries and basic troubleshooting. Scheduled technician dispatches for service calls. Processed phone payments via credit card or checking account. Sold core products including HSI, cable TV packages, landlines, and home security.

Inbound Sales Representative (ISR 1)

Jun 2012 - Oct 2012

Supported small business customers with landline, HSI, and mobile services. Processed payments through preferred payment methods. Assisted with service transfers to new business locations and handled billing inquiries.

Customer Service Representative

Apr 2010 - Jun 2012

Processed payments, balance transfers, and credits for credit card holders. Updated customer contact information and nominated authorized users on accounts. Provided online tech support including account unlocks, password resets, and online billing assistance. Manually activated credit cards and assisted with secured card application updates.