Customer Support Executive

Jan 2026 - Present

Providing support for both hotels and clients, ensuring smooth booking processes. Handling inquiries and requests from clients and suppliers with prompt resolution. Resolving and negotiating booking issues such as book outs and no shows. Collaborating with cross-functional teams to resolve complex matters.

Data Entry Associate

Jun 2023 - Aug 2024

Assisted Hotel Partners and Contracts Manager by halting sales upon request. Adjusted, stopped, and edited promotions and offers. Applied rate closeout and supplement removal to support hotel partner needs.