Account Maintenance Specialist

Sep 2014 - Present

Manage platinum accounts with post sales concerns and account updates, ensuring client satisfaction and account accuracy.

Team Lead

Jul 2004 - Jan 2014

Managed daily operations of assigned teams, assisted supervisors and managers to improve productivity. Handled escalations, trained new hires, generated reports, identified process gaps, ensured SLA targets, managed staffing and schedules, evaluated performance, coached staff, and facilitated internal communication and team engagement.